Our emphasis on comfort and extra cushioning causes the inside of the shoe to get smaller. If you are in between two sizes, we advise you to size up to ensure extreme comfort.
If you have any concerns regarding size or fit book your virtual styling appointment with us!
Your ZYNE shoes are 100% handmade from natural materials. These materials may start to break down when exposed to water. So we suggest you keep your ZYNEs in the closet on rainy days. Avoid exposing your shoes to water, heat, and direct sunlight.
When your shoes are resting, the toes should be stuffed. Use a shoe tree or the paper that comes with your order for this purpose. This helps to make sure your shoes retain their shape and last you for years to come. Store your shoes in the shoe bag provided. This will protect your shoes on their day off.
To proceed with an exchange, we ask that you send them to our closest warehouse. However, please bear in mind that you will have to cover your current destination's shipping fees to the nearest warehouse, but the new pair's shipping fees are free of charge.
Custom and import duties may be applied to international orders when the shipment reaches its destination. Please note that Zyne does not have any control over any taxes or customs imposed by the country that your order is being shipped to.
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