Terms & Conditions
Last updated: April 23, 2021 Please be advised that while shopping on www.zyneofficial.com (the Website), you are dealing with the company Zyne Official, a Moroccan limited liability company with a capital of six hundred thousand dirhams (MAD 600,000.00), having its registered office at 4 rue Ain Harrouda – Ex Jeanne d’Arc Racine – in Casablanca, Morocco, registered with the Casablanca Trade Register under number 70695 and having the tax identifier is number 1000046 and the common enterprise identifier (ICE) number 001319060000094.(the Seller).These Terms of Sale (Terms and Conditions of Sale or Agreement) are a legal document that explains your rights and obligations as a Customer. Please read it carefully.
1 - DEFINITIONS
Website: The Seller’s online store website accessible at www.zyneofficial.com
Customer: You, the user of the Website (and addressee of these terms).
These Terms of Sale only apply to consumers as defined by article 2 of the Moroccan Law No. 31-08 enacting consumer protection measures, i.e. any natural or legal person acting for purposes intended for his/her personal or family use and which do not fall within the scope of his/her professional activity
Product(s): Product(s) sold on the Website Customer
Service: the service available to the Customer for any information or question, reachable on this link: firstname.lastname@example.org and on this phone number: + 212 6 62 33 72 49
2 - USER ACCOUNT
To make a purchase on the Website, you may complete the registration process, and create an account (Account). Your Account may include billing information you provide to the Seller for the purchase of the Products, for pre-orders or for faster future purchases. You are solely responsible for all activity on your Account and for the security of your computer system. You may not reveal, share or otherwise allow others to use your password or Account. You agree that you are personally responsible for the use of your password and Account and for all of the communication and activity on the Website that results from use of your login name and password. You may not sell or charge others for the right to use your Account, or otherwise transfer your Account, Please inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorized manner. You also understand and acknowledge that Accounts are Customer’s rights binding you to such an Account, and that the Seller does not recognize any transfer of Accounts (including transfers by operation of law) from one subscriber to any third party. Each customer shall be the sole holder of his own Account.The act of placing a purchase constitutes your tacit understanding and compliance with these requirements. The Seller shall not be held responsible for any loss, incompatible or erroneous purchases that are not due to the Seller’s fault, non-conform or missing information. We encourage you to contact our Customer Services, in such an event, so we may resolve your problem to the best of our ability. You agree that you will be personally responsible for the use of your Account and for all activity on the Website that results from use of your Account. Your online conduct is expected to be in good faith, non-abusive and not seeking any other personal interest other than the services provided. You will otherwise be held in contempt and, at the discretion of the Seller, ensuing legal procedure may incur.You may cancel your Account at any time. You may cease use of an Account at any time or, if you choose, you may request that we terminate your access to an Account. However, Accounts and product delivery are not transferable and product purchase transactions entitle you to a single right to the delivery of a product. Your cancellation of an Account will not entitle you to any refund for any products or fees (this provision does not deprive you of your right of withdrawal, nor of the benefit of legal guarantees). The Seller holds the right to collect fees, surcharges or costs incurred prior to the cancellation of your Account. In addition, you are responsible for any charges incurred to third-party vendors or content providers before your cancellation.The Seller may cancel your Account at any time, in the event that (a) the Seller closes down the Website, or (b) you breach any terms of this Agreement. In the event that your Account is terminated or cancelled by the Seller for a violation of these Terms of Sale or improper or illegal activity, no refund will be granted.
3 - STOCK AVAILABILITY AND SALES FULFILLMENT
Products are for sale within the limit of available stock.Offers for Products that are out of stock shall be valid on the condition that they can be obtained from the Seller’s suppliers. The processing and delivery of orders shall always be honoured upon availability of stock. In the event of unavailability of the Product after you have placed your order, we may immediately proceed to its production, if possible. In any case, we will inform you by any means of contact. The essential characteristics of the Products are described and presented as accurately as possible.
4 - APPLICATION
Your Product Order is a binding offer to the Seller to purchase the said Products (the Product Order”). Any Product Order implies your acceptance of the prices, descriptions of the Products available for sale and these Terms and Conditions of Sale.Upon the placement of a Product Order, an ensuing and immediate confirmation message will be displayed followed by a confirmation email to you. Such automatic confirmation does not constitute an acceptance by the Seller of your Product Order, but a notice of acknowledgement. The Seller’s acceptance of your Product Order shall occur and a contract shall form only once the Seller approves the Product Order, depending on the stock availability and our ability to produce the unavailable Product. We only accept your offer and conclude the contract of sale for a Product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we have dispatched the Product to you (the Fulfillment Confirmation E-mail).
5 - PRODUCTS’ ORDERS
The Product Orders shall be placed via the WebsiteOnce your basket has been validated, you will have to choose the delivery address and validate the means of payment, this last step formalizing the offer to the Seller.In case of unavailability of a Product ordered, you will be informed by email, which includes a tracking number of your Product Order. The cancellation of the Product Order and its possible refund (only the Products available at the time of the order can be subject to a levy, as opposed to the deferred Products), will then be carried out, the remainder of the Product Order remaining firm and final.Automatic Product Order confirmation errors may occur. Please check the automatic Product Order confirmation for errors and inform us immediately of any discrepancies. You guarantee all data provided during registration is true, accurate, up-to-date and completeThe Seller holds the right to cancel or refuse any Product Order from any Customer with whom a previous order’s payment has not been received by Seller.You consent to receive sales invoices electronically. Electronic invoices will be made available in your Account on the Website. For each delivery, in our Fulfillment Confirmation E-mail you will receive a link to your electronic invoice on the Site. If you do not have an Account and have not printed your invoice upon receiving your Fulfillment Confirmation Email, or for further information about electronic invoices and instructions on how to receive a paper copy please contact our Customer Service.For any question relating to the follow-up of an order, you can consult your Account on the Website or contact the Customer Service.
6 - DELIVERY OF PRODUCT
Your Product Order shall be delivered to the address indicated during the ordering procedure by the provider indicated in your Order. Home deliveries are made to any location, including upstairs.However, if there are one or more constraints relating to the premises or means of access to the place of delivery, you must imperatively contact our Customer Service to inform us of the specific means of delivery. The Seller may not be held liable if it is impossible to deliver the Products to your floor or inside your home without information on the need to use specific means of delivery.You are solely responsible for any failure to deliver, due to a lack of information at the time of placing the Product Order.The delivery delay indicated on the Website is strictly indicative and may vary with the progression of the Product Order.You shall verify the Product condition and the package’s content upon receiving the package. In the event the Product condition or the package’s content are not in conformity with the Product Order, you shall put in writing a full description of the content and disconformities, on the delivery slip, and shall contact our Customer Service, within 15 days of reception.
7 - PAYMENT
The total amount (including all taxes), and where applicable delivery costs, are indicated before final validation of the Products Order.The Seller has the right to block any Product Order in case of non-payment, wrong address or any other problem on the Customer’s account, until the problem is solved.The Seller retains ownership of the Product Order until full payment is received.The Customer makes the payment at the time of the final validation of the Product Order using the chosen method of payment. This validation is considered as a signature.The Customer guarantees to the Seller that he has the legal capacity and the necessary authorizations to contract and use this method of payment and acknowledges that the information given to this effect is proof of his consent to the purchase as well as the due date of the sums due for the order.The Seller has set up a procedure for checking Products Orders and means of payment intended to reasonably guarantee against any fraudulent use of a means of payment, including by requesting identification data from you.In the event of refusal of payment or authorization of payment by credit card by the accredited organizations or in the event of non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.The Seller also reserves the right to refuse a Product Order for which you have not paid in full or in part for a previous Product Order or with which a payment dispute is in progress.The data recorded by the payment service provider on the payment platform on behalf of the Seller constitutes proof of all commercial transactions.Terms of payment:You can pay for your order via Payzone or Paypal and/or any other the means granted or available on the Website.The prices of the Products are indicated in MAD dirhams and US dollars excluding taxes and duties. They take into account any reductions applicable on the day of the order.The Seller reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the prices in force at the time of your Product Order validation, subject to the availability of the Products on this date.The prices of the Products include delivery costs but do not cover taxes and duties. It being specified that delivery costs may exceptionally be variable depending on the destination. In all cases, the taxes and duties and the eventual variations of the delivery costs, will be specified before validation of the Product Order.If one or more taxes or contributions, in particular environmental taxes, were to be created or modified, whether upwards or downwards, this change may be passed on to the selling price of the Products on the Website and on the various sales media.However, a price cannot be modified once your Product Order has been validated. Nevertheless, in the event of a pricing error (a price that is clearly derisory compared to the actual value of the Product), the validated order may be cancelled by the Seller. This measure remains exceptional, in particular in case of a mistake on our part.Payment security:Payments are secured by payment providers such as the Centre Monétique Interbancaire (CMI) or by banks that offer a fully secure payment service.
8 - RIGHT OF WITHDRAWAL
Pursuant to Law No. 31-08, you have a period of seven (7) calendar days from the date of receipt of the Products to exercise your right of withdrawal without giving reasons or paying a penalty.If you withdraw, the Seller shall reimburse to you, except the return costs, all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Seller), without undue delay and in any event not later than 15 days from the day on which Seller is informed about your decision to withdraw. Seller will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Seller may withhold reimbursement until Seller has received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest.You may exercise your right of withdrawal exclusively by sending an e-mail to the Seller expressing your wish to withdraw without any ambiguity, and mentioning the Product Oder and the Product(s) concerned by this withdrawal.You shall send back the Products or hand them over to us or in a warehouse, of which we will provide you with the information, in the state in which you receiver them, without undue delay and in any event not later than 15 days from the day on which you communicate your withdrawal from this contract to Seller. The deadline is met if you send back the Products before the period of 15 days has expired. You will have to bear the direct cost of returning the Products.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products.However, it is specified that the right of withdrawal may not be exercised in respect of Products which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection, nor for products made according to your specifications or personalized. Also, returned Products must be intact and complete and must not have been worn, allowing their resale in new condition, otherwise they may not be subject to a withdrawal.
9 - WRONG OR FAULTY PRODUCT
Seller is liable for defects in the conformity of the Products under the conditions of article 65 seq. and for hidden defects of the Products under the conditions provided for in article 549 and following of the Dahir of Obligations and Contracts.If the Product is fault or do not correspond to your Product Order, we recommend notifying the problem to the Customer Service as soon as possible by email email@example.com with the subject-line: FAULTY PRODUCT. The Customer should also provide additional information to explain what is wrong with the Product. In order to return their faulty Product, the Customer must then follow the returns procedure provided by the Customer Service.You shall send back the Products or hand them over to us or in a warehouse of which we will provide you with the information in the state in which you received them with all the elements in packaging that allows transport in good conditions.The Product will be received by the Seller or the logistics service provider and tested by experts. All returns on the grounds of a fault will be submitted for verification.Product exchange will only be possible within the limit of available stock. If the Product is no longer available, a refund will be granted. The reasonable delivery cost of returning a faulty Product will be reimbursed only if it has been verified to be faulty by the Seller.
10 - EXCHANGE PROCEDURE
You have the right to exchange the purchased Product within 15 days.This right of exchange is only granted to you on the condition that you have tried on the goods only to check the size, as you would do in a shop. The returned Product must be intact, in perfect condition for resale and in its original packaging. Any item that is damaged or whose original packaging is damaged will not be refunded or exchanged.Except in case of gross negligence on our part, in particular when the Product does not correspond to the Product Order, the costs of return will be entirely borne by the Customer.
11 - REFUNDS POLICY
Any refund from us will be made to the account you used to make the payment. As you pay by Paypal the amount will be refunded to the bank account linked to this means of payment.
12 - INTELLECTUAL PROPERTY – CONTENT – OWNERSHIP
The Seller grants you a personal, temporary, non-transferable and non-exclusive licence to use the shopping platform provided to you as part of the Website. The sole purpose of this licence is to allow you to use the Website in accordance with these Terms and Conditions.The contents (including images, photos, products, design, ….) of the Website are protected by the laws in force relating to copyright, industrial property and other distinctive signs (the “CIPR”) in Morocco and applicable international conventions.Nothing herein shall grant you any right to use the CPIR, including the name, trademarks, logos, domain names and other distinctive attributes of the Seller or its products and services.All CIPR are and shall remain the exclusive property of the Seller.The general structure of the Website is the exclusive property of the Seller.Any reproduction, representation, modification, adaptation, distribution, and/or translation of any of the contents of the Website, in whole or in part, on any medium whatsoever (electronic, paper, etc.) is prohibited without the Seller’s express prior consent.By submitting, publishing or displaying any Content via the Seller’s social networking pages or other media, you grant us a non-exclusive, royalty-free license (including the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any medium and by any method of distribution (whether now known or later developed).Any comments or opinions you may have about the Seller or the content of its Website or its products and services are entirely voluntary, and will be free for use by the Seller without any obligation to you.
13 - CONFIDENTIALITY
14 - RESPONSIBILITIES
15 - PRODUCT INFORMATION
It should be noted that the photos of the Products sold on the Website are provided for illustrative purposes. We invite you to refer to the description of each Product to find out its precise characteristics, which the Seller undertakes to describe as accurately as possible; and in the event of doubt or if you require further information, please do not hesitate to contact Customer Service.